As Night Porter, you will join the Receptionists team and make sure an exceptional guest experience is delivered at all times. The successful candidate is expected to contribute positively to the implementation of IHG brand standards, operate in a collaborative team setting, and maintain high productivity levels and quality of work.
Your role will also include:
- Recognize and Investigate Situations that may be harmful to people, buildings, and businesses.
- Being in charge of the check-ins or check-outs during your shift
- Carry out Duty Management shifts.
- Carry out, review and update Reception procedures, as per hotel policy.
- Prevent and handle complaints.
- Monitor surveillance Cameras
- Comply with hotel security, fire regulations, and all health and safety legislation
- Work cooperatively with local law enforcement.